If you have purchased your subscription via your App Store account (Apple or Google Play)
In this case all subscriptions and payments are actually managed by your app store directly and not us.
- Therefore you would need to contact your App Store and request your refund from them directly.
- They are usually pretty quick in responding, and they should have emailed you an invoice.
- From that email, there should be an option to raise a ticket or talk to them further.
- Failing that, if you didn't receive an email from them, you can contact the app store directly via the following links:
- Apple App Store: https://support.apple.com/en-gb/118223
- Google Play Store: https://support.google.com/googleplay/workflow/9813244?hl=en
If you purchased your Subscription directly from Zigzag via the website
- Email us directly to request your refund at: contact@zigzag.dog